Here is how returns work at Veritas Living Co.
Custom products are final sale
Custom products can’t be returned. This includes custom sizes, custom designs and any product with a customization. Deposits and cancellations are covered in our Disclosure & Terms.
Base products: 30-day returns
You can return a base (non-custom) product, including our folding stairs and van cabinets, within 30 days of purchase if:
- it has not been installed,
- it has not been damaged, and
- all parts and hardware are included.
Sale items are final sale and can’t be returned.
Refunds
- Approved returns are refunded 75% of the product price. A 25% restocking fee applies.
- You pay the cost of shipping the item back to us. Original shipping charges are not refunded.
- Once we receive and inspect your return, we’ll email you to let you know whether it’s approved. Approved refunds go back to your original payment method within 14 days.
Damaged or defective on arrival
If your order arrives damaged or defective, contact us as soon as possible so we can make it right.
How to start a return
Contact us through our contact page before sending anything back. Return address: Veritas Living Co., 3432 Roberto Court Unit A, San Luis Obispo, CA 93401.